Privacy Policy

Suncoast Pool Pros ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, submit a form (including our customer onboarding form), request service, or otherwise interact with us.

By accessing our website or providing information to us, you agree to the practices described in this Privacy Policy.

Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

• Full name
• Service address
• Email address
• Phone number
• Billing information
• Payment details (processed through secure third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect certain information such as:

• IP address
• Browser type
• Device type
• Pages viewed
• Website usage data
• Cookies and tracking data

We use the information we collect to:

• Provide pool maintenance and related services
• Schedule and manage service appointments
• Process payments
• Send invoices and billing notices
• Respond to customer inquiries
• Improve website performance and user experience
• Comply with legal obligations

We do not sell your personal information.

Payments are processed through secure third-party providers (such as Stripe or similar services). We do not store full credit card numbers on our servers. Payment processors maintain their own privacy and security policies.

We may share limited information with trusted third-party providers solely for business purposes, including:

• Payment processors
• Customer relationship management (CRM) platforms
• Scheduling or invoicing software
• Accounting providers
• Website hosting providers

These providers are required to safeguard your information and may not use it for unrelated purposes.

We do not sell or rent your personal data.

Our website may use cookies and similar tracking technologies to enhance user experience, analyze traffic, and improve functionality.

You may disable cookies in your browser settings; however, some features of our website may not function properly.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to provide our services, maintain your account, fulfill the purposes described in this Privacy Policy, and comply with our legal, tax, accounting, and recordkeeping obligations.

When information is no longer needed for these purposes, we take reasonable steps to delete it or securely retain it where required by law.

Depending on your location and applicable law, you may have the right to:

• Access the personal information we have about you
• Correct inaccurate or incomplete information
• Request deletion of your information (where legally permitted)
• Opt out of marketing communications

To exercise any of these rights, please contact us using the information below. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law. We may need to confirm your identity before fulfilling certain requests.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised "Last Updated" date.

If you have questions about this Privacy Policy, please contact:

By providing your phone number to Suncoast Pool Pros, you consent to receive text messages related to your pool service. These may include service scheduling updates, appointment reminders, billing notifications, service-related alerts, and occasional customer service communications.

Message frequency may vary depending on your service activity.

Standard message and data rates may apply based on your mobile carrier.

You may opt out of text communications at any time by replying STOP to any message or by contacting us directly. Reply HELP if you need assistance.

We do not sell or share your phone number with third parties for marketing purposes.

By providing your email address to Suncoast Pool Pros, you consent to receive email communications related to your pool service. These may include service updates, invoices, appointment reminders, customer support messages, promotional offers, seasonal service information, and occasional marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly. Please note that even if you opt out of marketing emails, we may still send service-related communications necessary to maintain your account or scheduled services.

We do not sell, rent, or share your email address with third parties for marketing purposes.